can a 23 year old take viagra under the tongue cialis sample free cialis viagra no ed can i take viagra with amlodipine buy viagra auckland nz cialis online for sale cialis blutdrucksenkend cialis 20mg tadalafil en france viagra probe kaufen can i take cialis for fun viagra use in pulmonary hypertension what is the maximum dose of cialis venta viagra india enseignement sp cialis discount viagra sale online what is the difference between generic viagra and viagra viagra ohne rezept legal best pharmacy prices for cialis viagra circulation why viagra is so expensive viagra spray for sale getting off viagra viagra from england real viagra without prescriptions legitimate pharmacy that sell generic cialis where can i buy viagra without a prescription does cialis affect pregnancy viagra all natural indiana online viagra female viagra sildenafil citrate cheapest viagra canada viagra use in woman usa cialis viagra in australia over the counter psfzer cialis 20 or 10 viagra herbal ingredients viagra australian viagra overnight get viagra cheapest viagra viagra healthy men viagra long term use side effects availability of viagra in india cialis asda el viagra sirve para la eyaculacion precoz names of viagra tablets in india viagra enzyme inhibitor buy viagra online free shipping levitra pregnancy cuanto dura el efecto de una viagra can you buy viagra at a store viagra online apotheke holland buy viagra online now does cialis daily use work kamagra europa bestellen viagra belfast liaison sp cialis e viagra vorzeitige ejakulation viagra de 50 mg precio how much cialis do you take generic cialis clips levitra generico sicuro taking viagra at 20 generic viagra atlanta viagra discount india generic cialis pills erection will cialis lower blood pressure viagra uk site viagra low cos safe inexpensive viagra priligy viagra together buy online viagra us cheap womens viagra over counter viagra hong kong natural viagra in foods best online viagra forum viagra wo kaufen forum diclofenac viagra interaction back pain viagra what would happen if girls took viagra viagra generic 50mg canadian pharmacy for cialis online viagra australia pharmacy viagra for women dosage cialis preise schweiz cialis 1.10 per pill achat viagra internet dissolving viagra in water does viagra works on girls prescription viagra usa how to spot counterfeit viagra otc female viagra can taking viagra cause impotence xanax viagra interaction buy levitra professional online cialis side effects delayed ejaculation sales of viagra statistics kamagra gel uputstvo cialis effects on young men viagra phoenix az viagra affordable two and a half men viagra episode 2 chainz lyrics viagra viagra tablets wikipedia how to avoid viagra side effects can cialis cause a heart attack end of viagra patent dreampharmaceuticals levitra online kamagra sweden generic cialis sample what works better than viagra what does 100mg viagra look like generic viagra online overnight pastillas del viagra v rx herbal viagra viagra stockists brand cialis online no prescription p riodique sp cialis generic levitra in canada female viagra without prescription cialis online sicuro forum prix du viagra en pharmacie en belgique buy viagra c.o.d cialis time peak effect viagra mitral valve prolapse buy viagra 1 order viagra without a prescription venden cialis sin receta real viagra online real pfizer levitra online bestellen rezeptfrei canadian drugs online viagra canada viagra pills tamsulosina y viagra benazepril cialis consultation and overnight viagra websites cialis generic cialis risks mix viagra with alcohol why does cialis not work for me we get viagra in chennai levitra blind viagra wikipedia italiano cheap viagra online usa cialis monthly cost cialis how fast does it work generico do viagra em portugal viagra fda approved buy cheap viagra 100mg prix cialis pharmacie grenoble precio cialis andorra how to dissolve viagra viagra vaikutusaika viagra 50 mg dosage l enseignement sp cialis efectos secundarios de la cialis cialis cycle web md viagra does cialis raise or lower blood pressure can i buy viagra over the internet viagra sans ordonnance pharmacie joke about breast implants and viagra how long does cialis stay in the system levitra cost viagra burnout buy viagra over counter ireland se puede comprar viagra sin receta en argentina where buy viagra in singapore kamagra aus england genuine viagra packaging viagra norsk cialis price comparison 20mg compra de viagra online free cialis 30 day trial buying viagra nhs adalat viagra co to jest viagra pfizer viagra without prescription viagra too much is taking expired viagra safe canadian pharmacy viagra online v is for viagra the remixes how do women feel about viagra viagra aus uk man takes viagra video buy viagra surrey viagra in bangkok kaufen do you chew or swallow viagra online pharmacy uk cialis viagra generico consegna rapida cod generic pal pay viagra viagra effetti how viagra helps what dosage of viagra to take cialis nebenwirkungen muskelschmerzen www viagra deutschland video after taking viagra buy cialis ontario ayurvedic viagra in india viagra thao duoc recommended dose of cialis does cialis for women work prix cialis en pharmacie en france viagra naturale femminile viagra find edinburgh search pages viagra sudden weight gain cialis bph insurance the origin of viagra canadian-pharmacy.com viagra sildenafil levitra order generic levitra is it illegal to buy viagra from overseas one inhibitor of cgmp is viagra it provides a signal natural viagra ginkgo biloba buy cialis in canada online viagra ups delivery where to buy viagra australia male enhancement pills viagra buying online viagra is it safe most reliable generic viagra site viagra shoppers viagra kaufen frankfurt levitra lek za potenciju order viagra thailand cialis 20 mg costo farmacia levitra drug interactions cialis daily dose side effects cialis federal express viagra in the united states buy viagra online with laser card high blood pressure medicine and viagra viagra clinical name viagra pharmacy stop lol viagra cialis canada discount buy safe cialis cialis allergy buy generic viagra viagra other uses for cialis will viagra improve ed over time kamagra tabletten bestellen will taking half a viagra work cialis generic free does kamagra work on women funny viagra levitra for sale buy cialis london buy generic viagra online india where can i buy generic viagra in canada what is viagra for viagra 100 pic give viagra to women buy kamagra no prescription effet du viagra chez l'homme the truth about generic viagra viagra 48 hours what food works like viagra blague viagra best over the counter substitute for viagra brevet viagra france viagra danger levitra cheap overnight delivery viagra speedy delivery kamagra gel upotreba big love viagra london ontario viagra does viagra work with women can you drink alcohol with cialis levitra dangers viagra toronto office viagra medicines in india soft viagra uk directory online sales viagra generic cialis 200 mg fast does cialis work kamagra online bestellen forum order cialis to canada kamagra 100 review viagra original en ligne buy women viagra online viagra commercials tv commercials free levitra overnight delivery brown viagra can men with diabetes take viagra cialis off patent viagra without prescriptions paypal free cheap viagra cost of indian viagra viagra and fertility pregnancy cialis endurance which is the best herbal viagra viagra holland kaufen jimmy carr viagra joke viagra tablets online uk functional groups in viagra kamagra strawberry non-prescription generic cialis effects of viagra video cialis resmi sitesi does cialis keep you hard instructions for viagra 100mg drugs not to take with viagra safest place to buy cialis online viagra dosage and cost viagra half life hours dosis maxima de viagra viagra nedir viagra buat wanita real viagra online buy what to do after taking viagra viagra 50 mg store in canada get free cialis viagra wirkung bei frauen viagra commercial horses pulling truck why would women take viagra do you need prescription viagra viagra power v8 why are there bathtubs in cialis commercials when to take kamagra oral jelly buy real viagra cheap viagra for men wikipedia viagra rezeptpflichtig deutschland pattaya viagra kaufen viagra song good morning viagra aus deutschland bestellen investment returns for viagra sams club pharmacy cialis efecto secundario de cialis st martin shopping viagra pharmacy viagra price acheter viagra pas cher buy viagra cheap uk viagra side effects.com cialis sperm count cialis' cialis ejaculacao precoce viagra peyronies disease american made viagra viagra todos los dias mixing vicodin viagra viagra sale new zealand generic viagrageneric viagra buy viagra in pune buy name brand viagra online photos of viagra users cialis zakup generic viagra online pharmacy canada viagra for woman cialis blood test does medicare pay for cialis how much does 100mg viagra cost cialis overnight us pharmacy after viagra pictures how does cialis works taking a viagra goldie hawn viagra diaries cialis high altitude viagra valsartan can viagra cause kidney stones la pela cialis difference between real viagra and generic viagra generika online apotheke buy viagra in stores buy viagra craigslist apcalis cialis regalis tadalafil viagra 100 mg street value cialis 2.5mg side effects cialis a vendre montreal weekend viagra does viagra need a prescription in canada viagra new york viagra for a 20 year old buy viagra istanbul viagra russian pop viagra legal generic viagra and paypal viagra online kaufen ohne kreditkarte suppliers of generic viagra viagra online legit viagra atenolol buy viagra canada paypal generic cialis does work cialis once a day generico viagra usage tips viagra generic 20 cents from india acquisto cialis generico in contrassegno cialis generico brasil cialis attorney viagra shaped candy viagra online pfizer viagra online yahoo levitra after prostate surgery viagra in deutschland bestellen are generic cialis any good viagra versand schweiz christian cialis instructions for using cialis herbal viagra in south africa viagra in pharmacy in ottawa where is the cheapest place to buy viagra viagra at 18 cialis for sale philippines kamagra st color of viagra pill viagra false positive drug test viagra email subscription getting a viagra prescription cialis 10 mg dosage how does viagra works in men cialis generic capsules can i get viagra over-the-counter in the uk viagra til damer best website for viagra cialis generika 20 mg kaufen wat betekent viagra viagra online london viagra priser other uses viagra risk of taking cialis does viagra still work after you ejaculate how long does 100mg viagra take to work como comprar viagra no brasil viagra 150 mg france cuanto vale viagra en farmacias buy authentic viagra online cialis daily use prices viagra and prozac together kamagra and poppers vac and natural alternative and viagra viagra uk retailers can kamagra be used on women viagra 150 milligrams cialis song 2011 viagra belgique ordonnance daily mail viagra buy individual viagra pills cialis 5 mg indications viagra kamagra cialis aneros cialis for pulmonary hypertension cialis 20 mg brand can you buy viagra at walgreens top gear viagra cialis purchase paypal viagra ireland over the counter where can i get real viagra generics mexico viagra generic cialis comparison what is cost of viagra in india what is the best alternative to viagra viagra online for sale kamagra export new zealand pharmacy viagra viagra satin al viagra vs herbal buy viagra belgium order viagra here dangers du viagra can men ejaculate on viagra viagra recreational dosage viagra alternative ne viagra dakar can you get viagra at walmart bossi luisa corna viagra what schedule drug is viagra what happens when you stop taking cialis drink recipe liquid viagra generic viagra aus howstuffworks viagra viagra jaw pain cialis componentes do not take viagra with buy kamagra using paypal uk cialis 5 mg daily side effects cialis buy online pharmacy viagra suomi cialis in usa kaufen viagra pour les femmes est-ce possible cialis generika erfahrung viagra and xanax interactions experience of taking viagra grupa viagra gabapentin and viagra is viagra illegal in dubai brand cialis lilly what is a safe dose of viagra viagra ideal dosage how to block viagra emails online drug purchase levitra statut magasinier sp cialis using cialis premature ejaculation how many mg cialis robust vs. viagra when will viagra have a generic viagra replacement natural viagra 100mg or 50mg buy cialis montreal viagra instructions 100mg pepsi viagra joke mount and dew viagra online deutschland bestellen how does 36 hour cialis work deaths caused by viagra viagra prices tesco wix detroit viagra viagra sirve para eyaculacion precoz best place to buy generic viagra forum where did viagra come from cialis colitis buying viagra in italy discount brand viagra by pfizer prescription for cialis online find viagra free edinburgh search pages the cost of cialis viagra full or empty stomach viagra para mujeres colombia viagra otc canada where to buy kamagra in singapore cialis daily 10 mg les 11 commandements volley viagra comprar viagra en uruguay kamagra 100mg side effects viagra professional tabs el viagra peruano viaga viagra without a doctor pfizer india viagra price viagra baby levitra 20mg generica does alcohol affect cialis viagra poppin lyrics kamagra pille 100mg can you buy viagra without perscription female orgasm frequency age viagra pfizer viagra kaufen does viagra raise or lower blood pressure viagra feminino funciona can viagra cause prostate cancer levitra kaufen frankreich white part of watermelon viagra effetti viagra sui giovani mixing herbs with viagra cialis sin receta medica sertraline viagra viagra by pfizer viagra ne kadar etkili precio viagra pfizer content of cialis viagra usa overnight shipping when did viagra go generic niagra herbal viagra viagra female orgasm moon flowers viagra viagra help last longer presentaciones del cialis taking valium vicodin and viagra prix de cialis en pharmacie viagra products in india viagra canada pharmacy online uk viagra without prescription can cialis make you last longer purchase viagra overnight cheap generic viagra substitutes viagra kaufen italien is viagra a prescription drug in singapore is viagra a prescription drug in usa generic cialis with mastercard viagra price without insurance viagra sellers uk effectiveness of generic viagra prix viagra au maroc viagra 130 mg manforce vs viagra viagra secure tabs viagra foto 2011 find search viagra edinburgh soft kamagra where to buy cialis commercial 2011 music amazon levitra costo del viagra en mexico viagra for sale no prescription uk buying viagra korea vente libre de viagra efectos del viagra femenino como comprar viagra sin receta how to buy viagra in china what would happen if you give a girl viagra maximum dosage of viagra per day is viagra a beta blocker kamagra generique what happens if i girl takes viagra no prescription cialis mastercard how to take cialis super active viagra canada real viagra sports enhancement effects of taking too much cialis cost of viagra in indian rupees buying viagra legally best viagra in the world how much does cialis cost at rite aid viagra overnight canada levitra generika paypal can i get viagra on nhs cheap lily lcos cialis escasty and viagra does viagra work if you are nervous cialis posologie viagra vs.generic sildenafil british tea heather viagra how use viagra 100mg kamagra oral jelly single dose lowest price genuine viagra original online viagra acquisto viagra originale levitra what to expect how much should generic viagra cost viagra manufacturer in china cialis groin pain cialis long term use is indian viagra safe us cialis pharmacy how to reverse the effects of viagra viagra cof forid 11 viagra buy england over the counter generic viagra kamagra oral jelly kaufen viagra and women blog viagra wikipedia de cialis. cialis tadalafil medicine viagra mais barato whats a viagra meme effet viagra 50mg viagra dosage levitra precio en chile is it safe to crush viagra cialis breathing generic viagra nederland levitra cost cvs efectos del viagra best deals on cialis watermelon or viagra viagra starting dosage viagra for women experience viagra online bestellen erfahrungen forum order generic cialis order viagra canada pharmacy certified pharmacy viagra viagra online order india from australia buy viagra tokyo viagra discount viagra prescription drugs viagra british store boot levitra not working anymore generic viagra for sale uk does viagra need prescription cut viagra pill in half best price real viagra viagra pages edinburgh search free forum viagra resept cheap viagra for sale online can u buy viagra at walgreens viagra plus high blood pressure medicine can a walk in clinic prescribe viagra cialis tooth pain viagra white pills boyfriend viagra cialis professional schweiz viagra headquarters hoax kamagra jelly online uk viagra canada reputable what cialis looks like where can i buy viagra in edinburgh viagra lowest mat riaux sp cialis s louiseville how to use viagra gel how long before cialis expires cialis prices in pakistan buy cialis with dapoxetine in canada cialis nyc reliable source viagra uk how to make a powerful viagra at home doses of viagra viagra stories and pics viagra male enhancement pills levitra qatar viagra dosage recommendation tity boi viagra kamagra 100 oral jelly viagra prescription drugs viagra effectiveness time viagra effects on woman what happens if you take viagra and don't need it cialis fiyat # trazodone cialis cialis dose maximum viagra ticker symbol jaguar 120 viagra sta je kamagra gel cialis in usa ciprofloxacin and viagra cialis generika rezeptfrei price of cialis in thailand wiki levitra generic paxil walmart cialis pharmacy why does cialis cause headaches acheter levitra pas cher cheap viagra from pfizer how does cialis work for men headache viagra remedy yahoo viagra spam viagra knowledge cheap viagra in germany pom like viagra viagra propecia buy online puedo tomar media pastilla de cialis prix viagra en pharmacie france buy gw viagra viagra testimonials forum viagra online paypal uk# is viagra allowed in islam comprar levitra en andorra cialis sales in canada viagra price in the philippines comprare kamagra kamagra paypal bezahlen whats viagra like viagra and blood pressure medications viagra kaufen preise cialis australia for sale generic viagra buy online canada levitra opiniones 2010 what is soft viagra el viagra causa dependencia funny viagra video viagra super active test cialis professional deutschland desi viagra sales side effects of indian viagra viagra over the counter uk boots precio de cialis 20 mg en mexico viagra vs natural viagra popytka no 5 nizagara vs viagra cialis and antibiotics interaction immune to viagra what strengths does viagra come in uk viagra law how to buy viagra over the counter generic viagra bet price pastillas tipo viagra comprar levitra sin receta viagra works best when cialis c20 lilly is it legal to order cialis online viagra shop deutschland cialis how soon does it work health insurance cover viagra viagra comparison cheap testosterone viagra href foro forum purchase viagra using paypal oral jelly kamagra nebenwirkungen is viagra a schedule drug effective viagra precio de cialis en argentina does viagra desensitize alcohol and viagra use malaysia online viagra buying viagra falls southern rock viagra and cataracts can i buy viagra in walgreens cialis in nerve damage what are the advantages of viagra .cialis snorting viagra erowid price for viagra in india viagra free delivery viagra and asprin can you ship viagra to canada viagra pillen te koop memory loss and cialis wo kann viagra kaufen non viagra remedies viagra no side effects how to take cialis 20 mg buy levitra online canada viagra where to buy in uk viagra on empty stomach como comprar viagra en mexico edinburgh search pages viagra report purchase levitra canada viagra offshore pharmacy does cialis have side effects viagra coupon printable what colour is viagra tablets viagra in dominican republic side effects to viagra viagra during pregnancy viagra-dapoxetine viagra fungerer kamagra paiement paypal pfizer logo viagra lily lcos cialis buying viagra in paris viagra blushing viagra for women dose viagra india women buy viagra condoms cialis 20 mg pill saturo herbal viagra viagra cure premature ejaculation commander cialis en ligne cialis without prescriptions paypal viagra for sale in usa stores quick delivery viagra reviews of cialis for daily use benefits of using cialis substitute for viagra over the counter buy non prescription cialis cheapest viagra india jet lag and viagra viagra femenina existe cost levitra lowest soft generic viagra viagra mississauga viagra take to work viagra results videos swiss viagra cheapest generic viagra and cialis pills viagra meals interaction viagra cialis do women take cialis viagra spinal cord injury cialis generika forum buy cheap deal pill viagra how to take cialis soft tab what to expect viagra comprar viagra bolivia viagra no perscription usa viagra commercial old man viagra for women information viagra 50mg price costco find buy cheap viagra search generic viagra xanax interaction does cialis cause headaches prescription for viagra online cheap viagra online in usa picture of pfizer viagra cialis pillola cialis effetti durata overnight cheap cialis levitra users' review doxycycline and viagra cialis generic 20mg joke viagra ads cialis 2.5 reviews viagra toung kamagra online kopen does viagra help impotence prices for viagra walmart cialis for ed and bph kamagra oral jelly bestellen online cialis purchase viagra and nutrition viagra bulk viagra best piece himalayan viagra for sale viagra friends generic viagra canada paypal get hard without viagra buy cialis cialis narod ru domain watermelon and lemon viagra levitra pen que es la cialis y para que sirve cialis fedex overnight viagra uganda anavar and viagra viagra coupons discounts uses of viagra tablete is there a real generic viagra order viagra in europe can you get viagra over the counter cialis dosage steroids viagra lot numbers what if a woman takes viagra viagra duracion ereccion is it illegal to travel with viagra where to order generic viagra what dosage of viagra viagra vision problem cialis dosage generic order viagra pill cialis uk forum dog ate cialis viagra in tamil cialis vente en france levitra discount coupons how did viagra come about viagra kosten usa cialis 5 mg side effects viagra anemia cialis daily coupon how long do the effects of levitra last viagra 25mg prix does viagra stop you from ejaculating walmart pharmacy prices for viagra cheap wholesale viagra viagra negotiation tool kamagra poland levitra and fertility night rider viagra viagra online illegal cialis pressione female verion of viagra foro levitra genericos generic viagra canadian buy real viagra online usa low cost brand viagra fast when will generic viagra be available in the us other medicine like viagra viagra women available india prescription viagra singapore what happens when a young man takes viagra guy on viagra viagra como consumir canadian healthcare viagra generic viagra reviews canada buy cheap viagra forum viagra gluten free which tesco stores sell viagra viagra without prescription uk pharmacy can i take too much cialis side effects of cialis 10mg viagra 4 hours warning viagra challenge video cialis atripla daily cialis pills pharmacy selling viagra viagra in morocco viagra dosierungsanleitung viagra make u last longer viagra nsaids buying generic viagra online buy viagra in vietnam viagra edema l-arginine with cialis can i buy viagra in italy viagra kopen zonder recept apotheek prescription less viagra viagra pour femme 2011 viagra price sri lanka can you buy viagra what to say to your doctor to get viagra pfizer viagra anwendung kamagra is it safe order levitra now us patent viagra viagra achat en ligne what does the pill viagra look like watermelon viagra pictures insurance coverage viagra how to prepare viagra at home alternativa al viagra senza ricetta viagra pliva medicare part d cialis cialis buy france watermelon is like viagra viagra xanax drug interactions can i take viagra everyday viagra generico vendita italia homemade female viagra viagra cramps comment bander sans viagra viagra for sale with paypal sexual viagra kamagra google checkout kamagra oral jelly price india origen de la marca levitra make own viagra erectile dysfunction viagra doesn't work pink cialis cut cialis overnight cheap viagra instructions for taking cialis viagra and prostate enlargement getting a prescription for viagra es perjudicial tomar viagra import viagra to canada disadvantages of taking viagra cialis didnt work viagra without a prescription from canada viagra lima ladies viagra in india can i use viagra to last longer cialis expiration time cialis in australia price can females take male viagra viagra is it safe to use levitra with out prescription viagra stores uk super kamagra forum kamagra new zealand viagra para mujeres chile viagra light headed viagra w czechach cialis green where can i buy viagra over the counter in south africa viagra generic no prescription viagra para hombres efectos clomid viagra how many types of viagra cialis 10 mg precio buy cheap viagra online july viagra buy sydney que es levitra y para que sirve cialis english buy viagra online from canadian pharmacy buy cheap levitra xanax xenical wholesale kamagra oral jelly viagra with no prescription canada girl in cialis commercial que es el medicamento levitra costo de pastillas viagra farmaco levitra 10 mg cialis medication information can you smoke viagra how 2 use viagra buy viagra $8 per pill levitra 20mg bayer rezeptfrei how to buy viagra in bangalore cialis 5mg uk viagra damage viagra price pharmacy viagra fraudster generic pharmacy cialis viagra time before generic cialis from usa should you take viagra on an empty stomach best time take viagra comprar cialis sin receta medica farmacia viagra in drink effects of viagra pills weekender viagra cialis prijs belgie viagra 24 erfahrungen online pharmacy viagra canada cialis tablete iskustva discount viagra coupon does viagra work for women too viagra sarasota florida cheap viagra ambien generic cananda fungsi cialis cialis finland 151 coke viagra how to get viagra sample free cialis abuse effects how often can i take viagra 100mg cialis 15 mg kamagra 100 mg nedir viagra smpc if woman takes viagra safe viagra woman low cost alternatives and viagra viagra from absolute pharmacy cialis online fast delivery is viagra a prescription drug in ireland khasiat obat cialis generic cipla cialis comprar viagra receta viagra di apotek wiki acheter en europe cialis cialis 5mg tab prix cialis andorre cialis gel online uk viagra biologiya can cialis cause diarrhea kamagra now review pfizer viagra cheap prices internationale apotheke viagra viagra for uterine lining cialis moins cher en pharmacie cialis no prescription next day anti viagra drug super kamagra wirkung order cialis in united states cialis torrinomedica lowest price viagra america kamagra bestellen viagra resistance viagra usa overnight delivery kamagra australia legal how to recognize fake cialis cialis pharmacy price canadian generic levitra cheapest kamagra jelly how to buy generic viagra in canada comprar viagra en la farmacia sin receta cialis express lieferung cialis all day cialis india price levitra generika kaufen tricare viagra buy canadian viagra how to buy viagra in india online ingredienst in viagra is there really generic viagra kamagra soft generic viagra cheapest uk kamagra 100mg tablets review que tipos de viagra hay uk cialis supplier viagra with no prescription cialis serve la ricetta cialis online lilly viagra and asthma blog viagra online headache with viagra buying viagra in uk over the counter price for cialis 5mg la sandia viagra natural cialis with insurance viagra psoriasis cialis alzheimer onde comprar viagra feminino kamagra gel for women levitra coffee viagra and nitrates in th er viagra online without prescription reviews female pink viagra does it work cialis online secure can you take viagra on an empty stomach where buy viagra uk expectations of viagra viagra building in toronto fungsi ubat viagra edinburgh viagra search linskaill charles what happens if i take viagra and i don't need it viagra effect on men without ed whats in viagra that makes it work cialis aches pains cialis slogan cialis symptoms side effects cheap kamagra gel what happens to women that take viagra kamagra uk cheapest movie where guy sells viagra cialis commercial parody cheap viagra express shipping viagra vorteile viagra ineffective what happens on viagra best prices for viagra 100mg cheap uk viagra pages edinburgh search viagra free order viagra online mastercard viagra riesgos de consumo order free sample viagra viagra belgien sildenafil y cialis can viagra cure impotence para que sirven las pastillas cialis how to get a free sample of cialis do girls like viagra how long does cialis back pain last generic levitra 100mg taking viagra if you don't need it buy viagra budapest how much does a pill of viagra cost viagra massage koh chang hvad er viagra get viagra prescriptions viagra shops london viamax viagra women viagra video slang names for viagra can i last longer with viagra is there a generic drug for levitra cialis with dapoxetine canada how is viagra prescribed what is using viagra like buy kamagra pills super kamagra cheapest bulk viagra online pharmacy us what cialis is for best indian viagra brands wildcat cialis viagra 100 mg cut in half viagra windsor ontario cialis 20mg vs 40mg can cialis cause birth defects walmart pharmacy price for viagra viagra is a trademark of who is cialis safe to use viagra online legally cialis generic lowest price lilly cialis daily picture of viagra what to take with viagra cialis price europe er viagra farlig get best results viagra purchase viagra prescription viagra lasting longer cialis online kaufen paypal market price of viagra medicament generique viagra viagra and sudden hearing loss order levitra cheap comprar viagra 25mg levitra walmart cost es malo consumir viagra viagra bob is happy commercial kamagra for sale in uk contraindications to viagra use buy viagra london soho cialis kaufen in wien using levitra for recreation cialis tadalafil 5mg comprare cialis 5 mg plavix cialis side effects preis von cialis viagra headaches indian viagra uk order viagra new zealand dose for viagra half cialis pill viagra handjobs viagra no prescription needed uk order status viagra buy professional viagra im 20 can i take viagra cialis ordering online cialis highest dosage hard sell the evolution of a viagra salesman pdf is viagra a prescribed drug prices of viagra in india heart attacks viagra can you order cialis how to get viagra from your doctor mouth dissolving generic cialis viagra vente libre usa amyl nitrate and viagra levitra launch cialis zocor buy viagra online fast shipping what does fake viagra look like viagra buy do nu buy viagra london shops levitra quanto costa kamagra jelly pattaya viagra ecuador precio does viagra have testosterone in it information drug viagra does cialis affect the kidneys deals on levitra viagra safeway viagra thrombosis dove comprare cialis senza ricetta viagra pharmacy canada buy viagra men kamagra tablet nedir generic meltabs viagra phpsessid what are the side effects of cialis tiger king herbal viagra viagra soundtrack costco pharmacy viagra viagra stop stop stop zippy viagra legal status types of viagra tablets viagra mansion miami effects of viagra mixed with cocaine no prescription viagra online pharmacy trustworthy generic viagra viagra generika forum cialis online reliable impotent durch viagra viagra with steroids si tomo enalapril puedo tomar viagra viagra in indian medical store herbal cialis alternatives how to get viagra in bangladesh 20mg cialis buy viagra confidence legal order viagra online herbal viagra pills cialis san francisco can viagra stop premature ejaculation cialis mexico online viagra pill for woman viagra montreal a vendre viagra substatute discount generic viagra discount generic viagra best place buy viagra online forum viagra spoofing microsoft adresses how much does cialis cost in mexico veterinary use of cialis for cardiac achat viagra internet boots chemist viagra prices viagra sex pictures india and viagra men get viagra from doctor viagra preiswert online kaufen howlin wolf viagra commercial natural alternatives to levitra go hard like cialis is cialis a stimulant pharmacy cialis canada levitra and alcohol effects natural herbs viagra cialis canada commercial cialis cost at walgreens overnight cialis fedex viagra marathon alternative zu viagra levitra 20 mg 2 tablet best place order viagra online how to get a prescription for cialis online taking viagra abroad forum how many cialis should i take online viagra pharmacy was bewirkt viagra bei einer frau females and viagra cialis buy from india the pink viagra viagra frei bestellen puedo tomar viagra sin necesitarlo viagra for women philippines juicing viagra slang 100 mg viagra how long does it last cialis online drug store viagra spray uk buy levitra international pharmacy what not to take with cialis viagra discography cialis dosage per day harga levitra 20mg precio cialis en venezuela viagra paypal cialis generico visa electron noi ban thuoc viagra male viagra effects on women viagra apteka bez recepty cialis online apotheke holland cialis cant ejaculate can you take viagra when drunk viagra buy singapore dove posso comprare il cialis generico cialis canada for sale viagra soft reviews viagra nz buy cialis din number buy cialis 100mg online ou acheter du cialis sans ordonnance kamagra 160 mg super cialis fast shipment hamsters viagra kamagra tablets uk oral viagra kamagra new erectyle drug cialis price of viagra in nigeria viagra handelsnamen what is the strongest viagra cialis hard on best dose for viagra different forms of viagra cialis le moins cher candy that looks like viagra buy one a day cialis viagra canadian pharmacy no prescription what happens when a female take viagra viagra opinie forum viagra p force how often should viagra be taken pain meds and viagra generic viagra available canada what is better than cialis viagra canada customs quando scade il brevetto del viagra price check cialis compra de viagra pela internet brand cialis name is there a generic version of viagra viagra in egypt price to buy viagra in london uk generic viagra online brand generic viagra cialis orange pill viagra ingredient vendita viagra on line can u buy viagra in canada pengalaman menggunakan cialis how viagra was invented cialis on-line medication viagra overnight delivery us klonopin viagra will viagra show up on drug test best place to buy viagra in the uk viagra in zimbabwe viagra recreational use forum viagra en ligne suisse levitra cost at target viagra ointment cialis sans ordonnance france sildenafil y viagra es lo mismo levitra recreational use get free sample of viagra generique4u cialis long term cialis side effects can i buy viagra in canada how to buy viagra in nz low price viagra canada venlafaxine viagra canadian generic viagra pharmacy chemical formula for viagra venta de cialis sin receta en chile viagra available in bangladesh nifedipine and viagra cialis from us pharmacy can you get high off cialis viagra pastilla azul viagra adverse symptoms i took viagra and it didnt work discount viagra quick forum readtopic cialis answer search side effects of children using viagra viagra and antidepressents and women cialis professional australia cialis 20mg cost c5 pill cialis viagra suppliers in stoke on trent what is viagra used for yahoo viagra strips cheap viagra works best generic cialis website viagra e seus efeitos colaterais watermelon viagra youtube canadian pharmacy cialis daily use viagra in deutschland legal does viagra cure impotence me taking viagra viagra en chicle how to decide viagra vs cialis cheap indian viagra oysters viagra buy generic viagra forum effetti viagra video order generic cialis by phone 20 year old using viagra viagra before eating nasal viagra buy viagra online in nz acquistare viagra originale can you mix alcohol with viagra erfahrungsberichte viagra online kaufen taking viagra at 25 viagra increaser quanto custa um viagra herbal viagra in u k get viagra fort erie canada cialis en france achat first time using cialis shops selling viagra in london viagra take with water are there side effects to viagra what is the recommended dosage of cialis viagra and cocaine cialis and alcohol mix viagra absorption rate precisa de receita medica para comprar viagra where to buy viagra in united states cialis 10 or. 20 mg viagra good morning song using cialis recreational is there any side effect of viagra viagra cheap mexico natural viagra fruit que es el viagra wikipedia overseas generic viagra levitra smpc health risk from viagra viagra belgique sans ordonnance price for levitra at walgreens insurance companies pay for viagra viagra 2019 kamagra oral jelly from india why cialis does not work viagra substitute what really works viagra physicians in houston at what age do men start needing viagra discount on levitra good price on viagra viagra band ukraine prescription viagra uk can you break cialis in half can you buy viagra in canada over the counter donde comprar viagra en costa rica the seven dwarfs and viagra can you buy viagra over the counter canada viagra $149 viagra buy online paypal kamagra premature ejaculation buy viagra tesco online can buy viagra over counter viagra auxiliary labels rob kardashian drinks viagra viagra bromocriptine combination testimonials viagra cialis with testosterone viagra im internet bestellen strafbar viagra side effects swelling pain viagra full prescribing dosage viagra charlotte north carolina escorts buy viagra online australia no prescription levitracheap cialis non prescription how can i get prescribed viagra grapefruit cialis side effect can a 14 year old take viagra what is chinese viagra viagra contraindicated viagra online best prices kamagra 100mg dosage levitra 20mg kaufen cialis really works viagra harmful effects viagra advice forum is it safe to order viagra over the internet are there viagra for women cialis naturale in erboristeria viagra scaffolding viagra dosage 25mg sildenafil kamagra viagra c99 cialis 20 mg side effects cheap cialis 100mg viagra peruano cheap kamagra viagra viagra sales poland free sample of viagra without prescription buying viagra uk cheap kamagra oral jelly legal medication identifier 20 cialis viagra mit 20 viagra for heart disease uk biggest viagra case nogalas mexico buying viagra cost viagra walgreens is it safe to drink alcohol with viagra baclofen viagra viagra france prix moa of viagra how to know if you need viagra cialis side effects blurred vision where can i buy generic cialis gaddafi and viagra best online pharmacies for cialis importing cialis in australia what are the side effects of using viagra generic viagra blue pill 25mg viagra group menshelp super kamagra ephedrine and viagra viagra insomnia side effects viagra horse trailer commercial information levitra foro sobre cialis buy generic levitra from india online viagra mp3 download can viagra be ordered online quick forum readtopic viagra answer generated kamagra oral jelly pas cher kamagra u srbiji non prescription viagra canadian pharmacy what is the price of cialis at walmart viagra in walgreens best online levitra viagra for women yahoo mexican pharmacy and viagra viagra military negotiation tool buying viagra in bangkok order generic cialis softtabs tom kaulitz viagra viagra indications use viagra med uk viagra for young men side effects temps action viagra is viagra for premature ejaculation cheap viagra pleasure how to make a viagra shot overnight brand viagra email virus viagra viagra bob levitra overdose cialis online from dreampharmaceuticals cuantas pastillas de viagra debo tomar viagra and pineapple cialis 20mg 30 viagra drugs buy viagra korea much does viagra cost walmart viagra amazing pfizer viagra jet directions for cialis cialis liver damage pastillas viagra similares 007 viagra import viagra to uk india viagra generic safe cialis super active for sale generic super active cialis cialis cheap paypal cheap meltabs online viagra levitra commercials mix cocaine and viagra viagra visual side effects cialis online canada pharmacy cialis best online pharmacy genericcialis viagra dinamico generic levitra legal le prix du cialis en france viagra canada free viagra dose women viva viagra ring tone trial pack of viagra price of viagra with insurance viagra hrvatska where can u buy viagra over the counter viagra in indian stores long term side effect of cialis como usar kamagra viagra pages edinburgh search boring femara indian alternative to viagra price of viagra 50mg does cialis help you ejaculate generic viagra drug store viagra dosage reviews viagra generic any good cialis effective does viagra stop premature ejaculation buying viagra online legal australia viagra and its uses free generic shipping viagra levitra 20 mg tablets viagra fruit juice 40 mg cialis too much better than viagra natural herbal viagra free sample viagra online safety viagra prescrition online how to use pfizer viagra viagra kliniken low dose cialis for bph viagra shop online uk pfizer brand viagra viagra 25 50 best indian viagra name cialis c10 viagra how to make 40mg dose of cialis how hard is it to get a viagra prescription viagra ethnic discrimination take cialis 20mg viagra over the counter uk 2011 levitra with food cialis discount program viagra proper dosage female viagra in canada natural alternative to viagra gnc buy cheap brand cialis viagra singapore forum viagra manual safe generic viagra online taking viagra with antidepressants cialis 20mg preis apotheke jual obat viagra how long does it takes for viagra to work viagra generic united states erectal disfunction viagra brand name generic drug highest dosage of viagra el mejor viagra generico how much does a viagra tablet cost cialis health benefits prix viagra officiel cialis without prescription generic levitra 40 mg cialis onset time sydney viagra viagra efectos secundarios a-largo-plazo is buying generic cialis online safe viagra coupon codes want to purchase generic viagra viagra patent news generic viagra soft cialis eye pain lowest viagra price mode d'emploi viagra viagra and atenolol viagra testimonials forums viagra v2 can i take viagra on a plane guide to buying viagra online viagra for men in saudi arabia prix du viagra en france viagra kaufen mit paypal zahlen viagra dosage online viagra dosage viagra buy shops existe el viagra femenino porque no me funciona el viagra viagra rrp australia multiple orgasms and viagra precio cialis en mexico any side effects from viagra cialis bestellen erfahrungen para que es la viagra yahoo how long can you take viagra for cialis canada and paypal kamagra description cialis how to use 20mg how to cut a viagra pill in half tesco viagra questionnaire first viagra experience viagra monaco cialis green tea cialis maximum effectiveness cialis in china buy cialis from china cialis generic picture how long does viagra effect last pfizer viagra advertising puscifer v is for viagra the remixes color de la viagra buying viagra in adelaide kamagra time how to check if viagra is real how long does it take for cialis to start working side effects of viagra and grapefruit black ant vs viagra getting viagra in mexico achat viagra en ligne canada pastillas de viagra para mujeres cialis and stomach problems generic viagra pay later viagra delivery argentina good effects of viagra can i buy viagra in korea multiple orgasms with viagra cialis deutschland rezeptfrei cialis free trial in canada half a cialis does viagra keep you hard after ejaculation cheap generic viagra next day delivery how does viagra work nitric oxide kako deluje cialis president viagra viagra plus alcohol does viagra need prescription canada online pharmacies viagra what is viagra called in mexico find the cheapest viagra for sale cialis 8 mg levitra bestellen ohne kreditkarte cos'e il cialis pillole cialis generico liquid viagra drink recipe reviews for viagra rx generic viagra do you need a prescription for levitra in canada viagra sayings viagras effects on woman professional viagra discussions b ogs viagra para mujeres mexico female viagra for sale buying viagra in cyprus viagra review forum generic cialis from uk viagra sin receta mexico cialis preturi viagra china natural where to buy viagra in vietnam buy viagra online canada no prescription levitra sales viagra and relationships free generic viagra sample pack come comprare cialis raging grannies viagra review board viagra research article edinburgh uk viagra pages href computer viagra online danmark viagra und kokain levitra 20mg bayer preis is it safe to take viagra without ed cialis free softtabs web viagra viagra trusted sites how to buy viagra in cambodia average cost viagra prescription billig viagra online kaufen cialis bg discount cialis 32 cialis bathtubs meaning kaiser viagra viagra sales boots viagra online no prescriptions uk hentai viagra generic viagra walmart buy levitra medication viagra/generic prezzo ufficiale del cialis tomar viagra por primera vez blood pressure medicine and viagra when cialis become generic acheter viagra en pharmacie rapid viagra why does viagra cause blue vision levitra 20 mg 30 tablet viagra melt aways cialis pharmacy prices cialis ervaringen viagra surgery viagra supply beijing female reaction to viagra cialis daily use price viagra on ebay cheaper than viagra glasgow buy cialis 10 mg generic levitra como se utiliza el viagra similar products to viagra kamagra 50mg farmaco cialis prezzo double dose levitra how is cialis prescribed lethal dose cialis viagra pasteque viagra for purchase safe lower price viagra cheapest place to buy cialis do i need a prescription for viagra in the uk how to use generic viagra viagra drug interaction with micardis hct viagra shops in pune find buy tadalafil cialis at ebay buy cialis pakistan female viagra in pakistan one a day cialis pill can you drink and take viagra try cialis for free red viagra online where to buy cialis in vancouver does viagra super active work site de vente de viagra generic viagra safe india viagra stories of success cialis equivalent for women viagra kaufen mit paypal bezahlen cialis splitting tablets viagra how soon does it work how to get prescribed cialis viagra en pharmacie sans ordonnance itc exclusion cialis viagra sperms high quality generic viagra compare prices for cialis positive side effects of viagra kamagra importers viagra generico online italia is viagra habit forming how to reduce viagra side effect cialis samples in canada sildenafil vs viagra prozac ssri viagra for women viagra th icariin viagra kamagra blood pressure apcalis acheter du cialis generique best online viagra pharmacy herbal viagra bestellen viagra tablets for men in pakistan order viagra phone can you take viagra if you don't have erectile dysfunction generic viagra availability united states canada cialis online pharmacy cialis impotence buying viagra in uae is viagra made in india safe generic cialis legitimate viagra not prescription uk viagra sites que es el viagra yahoo does viagra makes you last long viagra and time when to take cialis 5mg viagra pills without prescription viagra use in healthy men viagra welche dosierung nitric oxide supplements and viagra generic viagra kamagra overnight shipping where can i buy viagra in bali where can i buy viagra in dubai viagra shop in kolkata cialis canada cost viagra e farmaci simili kamagra 100mg gel cialis delayed back pain viagra sales australia my first experience with viagra discount viagra us viagra best price costco nitric oxide viagra side effects cialis moment viagra blog women precio de una pastilla de viagra cialis commercial songs powered by blogengine viagra buy viagra norwich viagra obtain where did viagra come from price viagra per pill cordyceps viagra drg generic viagra where can i buy viagra in chicago levitra suppliers where to buy viagra in tijuana mana nak beli viagra como hacer viagra casero para mujeres what age can you use viagra cialis generico madrid pasteque viagra viagra dapoxetine forum viagra alternative drugs internet prescription viagra wellbutrin cialis online viagra soft purchase low price generic cialis soft tab cialis pulmonary arterial hypertension can girls take viagra instructions for the use of viagra kamagra uk next day delivery can you snort cialis viagra rectal viagra jokes email viagra with dapoxetine australia precio del viagra mexico kamagra oral jelly does it work bloomberg viagra viagra drummer commercial inventor do viagra viagra daily dosage cialis hearing side effects viagra santiago order levitra canada does viagra help to last longer ingredients for cialis ever use viagra viagra store in indonesia cialis generico estados unidos health viagra for women effect of viagra on blood pressure viagra online sverige cialis and ms viagra kullananlar forum kamagra jelly london viagra cock ring whats is viagra viagra 50mg directions free viagra trial sample buy cialis in greece scary movie 4 viagra online what does cialis pills look like pattaya kamagra generic cialis capsules vega viagra generic viva cialis buy viagra online dubai viagra ervaringen generique viagra en france frequency of taking viagra where to buy kamagra in australia wo kann ich viagra kaufen schweiz generic viagra compared price of kamagra buy viagra wolverhampton what will happen when i take viagra cialis genuine no prescription weight lifting with viagra how long to take viagra viagra covered by insurance but not birth control moms boyfriend on viagra 40 mg cialis dose cialis under the tongue se vende viagra en farmacias sin receta buy cheap viagra online no prescription cialis extacy can you take ibuprofen with cialis banana viagra the kamagra man viagra 50 mg or 100 mg buy viagra affiliate buycialis cialis legal australia was ist kamagra tabletten where can you buy viagra in ireland viagra charlie sheen viagra price does viagra make you horney wellbutrin viagra jelly viagra uk cialis did not work for me viagra vs generics dosage of cialis 36 hour to buy viagra online canada viagra in pakistan urdu viagra polen bestellen viagra diaries goldie hawn viagra sale point in pakistan get free viagra pills without prescription viagra overnight shipping of generic viagra buy viagra online legally harga viagra 100mg viagra safe for 20 year olds disadvantages of viagra pills acquistare cialis in italia cialis de la india does cialis 2.5 mg work does bayer make viagra search viagra free sites find tosh.o viagra challenge best viagra available in india levitra pills uk como comprar la viagra viagra natural chino huang he viagra vid erections while on viagra viagra victoria levitra no prescription uk levitra pills viagra tee shirts viagra customer reviews viagra generika legal genuine kamagra uk purchase discount viagra on the internet levitra 100 mg bayer 30 tablet viagra meaning in tamil erectile dysfunction kamagra viagra di erbe stand up viagra kamagra wholesale india billy ray charles viagra viagra a que edad viagra color blindness viagra split pill Comments on: Setting Limits and Expectations http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/ Focused on food. Sun, 11 Nov 2012 09:27:32 +0000 hourly 1 http://wordpress.org/?v=3.9 By: Michael Natkin http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-5233 Fri, 23 May 2008 05:16:46 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-5233 GastroGnome and I have been carrying on a little back and forth on this topic recently, and it reminded me of this thread. Our discussion started with vegetarians but quickly moved to all “picky eaters”.

]]>
By: tauro the chef http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4089 Tue, 27 Nov 2007 23:56:18 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4089 I forgot to mention the recent diner who, after 3 bites of her salmon dish, decided the fish tasted “fishy” and the risotto–”undersalted.” She did not want another dish, and expected that she would not be charged. 4 different staff members tried bits of her dish to see what was wrong, and no one could detect any reason for her
complaints. She was a regular, and had that dish a few times in the past month, which lent some credulity to her complaint.
What to do? The fish tasted delicious to all 4 of us. The risotto tasted perfect.
Was it just her bad mood? Is it fair to the house to lose the entire cost of the entree to a fickle guest? Was it wrong of us to taste food from the rejected plate? Or was it all part of the job to learn that the customer’s opinion may not always be “right”?
We comped her dish without discussion. The kitchen shrugged it off, after a few grumpy minutes. But we all went home kind of dissatisfied.

]]>
By: tauro the chef http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4088 Tue, 27 Nov 2007 23:44:05 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4088 Aye-yai-yai, after 17 years in the rest-and-rant business, I try to laugh at the folly of the customer-brat, and remember that they are untrained little ones, sometimes petulant, sometimes gracious–but, they do patronize the business, and deserve patient respect for being a paying guest. BUT, we do need a radical shift in the way restaurants manage and navigate difficult customers. The chain operation will always spoil and indulge their customers, which creates the expectation and training that these types bring to upscale restaurants, where their behavior often seems to be derived from their shock/anger at the “high prices” being charged.
However, what most american diners do not realize is the true cost of purchasing and preparing fine quality food, not to mention the general labor cost of managing and staffing an operation–not to mention the crazy difficult mental work of being a line cook who must concentrate to perform the intricate and demanding dance
of dinner service. When you get multiple substitution requests, it can really throw off one’s concentration and speed.
Here in northern California, we are better trained, since many of us foodies shop at farmer’s markets, and pay “true” prices for organic, sustainable, and pasture-raised
foods. If I see a $35 entree of pasture-raised lamb chops, I understand that the food cost for that item is likely to be $14, just for the meat. And the rest gets “eaten up” quickly.
That fast food and chain mentality has spoiled many americans rotten, and desensitized them to the real costs of cooking and serving food in a nice, well-managed atmosphere. (Versus the false corn product modifiers as explained so well in Pollan’s, The Omnivore’s Dilemma!)

Screaming children should be banned from a fine dining room. The parents usuallly are numb to the screams. Management is usually too afraid to offend or educate them on good parenting skills.
Cell phone users–well, there are those reception disconnectors which, although illegal, do disconnect calls, but really–why can’t diners have manners?
Recipe demanders–it used to be a way to get your restaurant into Gourmet, or Bon Appetit, which helped create publicity, thereby providing something back. The server could suggest the guest write one of the food magazines to request it.

But–ultimately, some people are just demanding and petulant. And they can run to their nearest “yelp.com type blog” and post their injustice–which is often a slight exaggeration of the incident.
I think the best way to handle difficult people is to provide tools to the entire staff.
Tools that help them communicate softly but firmly, with a gentle facial expression,
and tools that help them shrug off the nasty folks. Restaurant work requires a certain level of “groundedness” and equanimity, which few of us inherit, but most of us can develop with training.

]]>
By: Richard Chan http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4070 Wed, 21 Nov 2007 06:45:38 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4070 Not to offend anyone, but I think in the US, we just demand too much. In Europe and Asia, you just go to the restaurant and like going to a friends home or going to your parents house. You just let the chef feed you and choose according to your own preference. If the restaurant can accomodate your request, it should not be taken for granted but accept with gratitude. In US, we just have this obsessive mentality of “I want it my way”. Afterall, not all restaurants are Burger King and I would be amused if someone ask for a receipe of the Big Mac and what goes in the secret sauce.

]]>
By: Cakespy http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4049 Sun, 18 Nov 2007 03:15:01 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4049 Dana–so glad I am not crazy and that the restaurant scene in my mind actually exists.

I’m embarrassed to admit I have not been to Veil yet although I only live 5 blocks away!

]]>
By: Michael Natkin http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4047 Sat, 17 Nov 2007 08:07:15 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4047 One more thought on this. I think the most potentially galling refusals are of the “it will violate the integrity of the dish” variety. If you refuse because you are too busy, or the ingredients are already mixed or whatever, most customers will understand. But if you are just saying “I know better than you, you don’t really want it that way”, it is going to piss them off.

Not that that is necessarily a bad thing. If you are the kind of chef to whom their personal vision of a great plate is more important than making that customer happy, rock on. I mean that seriously. You wouldn’t ask Picasso to redo a painting, only with a little less blue. But you wouldn’t hesitate to say that to your house painter. So I guess that is the bottom line. You have to know if your restaurant is in the business of painting houses or masterpieces, and accomodate accordingly.

]]>
By: Michael Natkin http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4046 Sat, 17 Nov 2007 07:45:54 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4046 Interesting questions… working at Cafe Flora gives one perspective on this. Because we are one of the few vegetarian restaurants in Seattle, we naturally get a lot of folks with dietary restrictions. Many people need gluten free for example, or vegan, and we try to design many of our dishes to either meet those standards or to have an easy option (i.e. serve the French Dip with no cheese and vegan aioli for the fries).

We also accomodate a vast range of other requests. It seems like about every third order has a note. Splits, extra sauces, to gos, whole new made up pizzas that require a trip to the walk in and vegetables to cut, whatever. We generally try to do every one of them, in fact I don’t think I’ve seen a request turned down.

So is that the best way to run a restaurant? I don’t think there is necessarily one right answer. It works at Flora with our vibe and clientele. And I think we take a bit of pride in the kitchen in handling these requests. Other types of restaurants can “get away” with being less flexible.

I think for a place that is clearly creating an extremely high level dining experience, it is more tolerable to hold the line than at a comfortable neighborhood spot. That said, I know plenty of folks that feel that simply if they are paying, they should get what they want. And in a sense they are right, because they won’t come back if they feel uncomfortable or ill treated.

“annoying foodie customer” – I really liked your comment because it points out a “third way”. It isn’t just a question of whether you say yes or no, but the attitude presented to the customer. In fact I would bet that a gracious no is far better than an irritated yes!

Michael

]]>
By: annoying foodie customer http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4045 Fri, 16 Nov 2007 18:57:20 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4045 This is a great entry, and a good topic for discussion. Interestingly, this exact topic occurs with regularity across the entire spectrum of businesses. The title actually pegs the issue perfectly, it’s all about expectations. Perhaps the problem is that many business operators don’t fully appreciate that they can actually select their customers. The common thinking is possibly that customers can choose you, but all you can do is to sit back and hope that they do. How do you choose customers? Marketing.

The “bottomless beverage” issue is a great example. The large chain restaurants “trained” the majority of people (in the U.S.) to expect free refills. Initially it was heavily marketed as a “differentiator”, and these companies pay big bucks to get experts in marketing to craft and communicate this message. From a business perspective it is a shrewd tactic, since the larger the company the more leverage they have with Coke or PepsiCo which makes it economically viable for them, but harder for small businesses. Once the consumer is trained, then they expect it from every other “similar” establishment. Over time it trickles up from McDs, to Applebee’s to regional chains. At some point if you want to select the same customers you must meet this requirement.

So, how do you avoid this? Select different customers. How do you do that? Marketing. The problem is that most small businesses don’t do marketing well because it is a big effort that is largely made up of innumerable small decisions. In the case of a restaurant it includes the menu items, how customers are greeted, the interior decor, the exterior decor, the prices and on and on.

Here’s one hypothetical example of how one might select customers to only pick customers that don’t expect free soda refills. Do not offer any soft drinks at all. This will ensure that if someone expects free soda refills that they will not come for more than one visit. From a business perspective it must be understood that in the U.S. this is a substantial number of people. If you do offer soda’s -but without free refills – then you must understand that you will FREQUENTLY disappoint your customer. This should be a business decision – not an emotional one.

Of course the best marketing and communications in the world will not prevent all conflict. The question of how to handle people who become upset over a violated expectation is a great one. As the article pointed out, sometimes the expectation is reasonable and sometimes not. In either case conflict might occur. Handling conflict well requires a very well-defined and consistently applied value system. Take the recipe request example.

Someone asks for a recipe that is proprietary. If they ask for it, that means that they already have some level of expectation that they will receive it. So, what does values have to do with this? Let’s look at all the sides:

1) This is actually a compliment, since the customer clearly likes the dish enough to ask for the recipe.

2) The chef and/or owner may put a high value on keeping the recipe confidential because of the time and skill invested in developing the dish.

3) The wait staff values their gratuity, and may (mistakenly) equate compliance with a request with outstanding service.

It is a tough problem to balance all these viewpoints, however the values can be reconciled with some thought. We should start with the presumption that a conflict occurred over this – which means we are looking for a way to improve the response to eliminate future conflict. This means that the owner or manager needs to formulate the policy, communicate it to all the staff, and even rehearse it. So, how are the values reconciled?

1) First, there needs to be recognition from the entire staff that a recipe request is a COMPLIMENT. You must presume that the customer asked because they really really liked the dish.

2) Any response must communicate to the customer sincere appreciation for the compliment, but must also communicate clearly the time and effort put into developing new dishes.

3) The response should also convey thanks for the compliment in a way that makes the customer feel good about having asked – as opposed to be scolded for asking. If the chef is personable, perhaps the response could involve a brief visit from the chef where they present a “special” recipe that is not on the menu as thanks. Perhaps the manager could make a special visit on behalf of the chef with a petit four. The key is that if there is a small token of gratitude it should be negligible in economic value but thoughtful.

Will this always result in avoiding conflict? Probably not – but it is a good bet that it would become very rare. Although every circumstance cannot be predicted, thinking about common situations carefully and formulating a values-grounded response becomes part of your marketing and customer selection. OK, well I have rambled on long enough. Maybe even a little of this makes sense! Great blog – keep it up!

]]>
By: Dan http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4024 Tue, 13 Nov 2007 12:14:18 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4024 This came up at our place awhile back and I reached my snapping point – my blogged response to it all:

http://www.saltshaker.net/20050723/picky-eaters

]]>
By: shuna fish lydon http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/comment-page-1/#comment-4022 Mon, 12 Nov 2007 21:49:31 +0000 http://www.tastingmenu.com/2007/11/08/setting-limits-and-expectations/#comment-4022 This is an incredibly good set of points, Dana. I would be the worst FOH person because I would tell people to step back across the line they love to cross.

If a rest. gets a reputation for being a babysitter, that’s what they’ll be. Check out Danny Meyer’s book– his hospitality philosophy keeps him in business but he doesn’t lick the bottoms of anyone’s feet!

When a place is new they need to please all the customers because each one is coming in for the first time, but it’s important to keep your integrity. We are an extremely privileged society. And we are known the world over to abuse this and continue to be bratty and ungrateful even in the face of pure generosity.

It’s important to have manager’s meetings to discuss why you make the rules you do and what messages you’re sending to customers when there are no rules.

]]>